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Caldeira Associates :: Terms & Conditions

Terms & Conditions Specific to Scheduled Courses

Payment

A reservation fee of £50 for each allocated place will be charged, with the balance to due to be paid 3 weeks prior to the commencement of the course; payments are accepted by BACS transfer or cheque.

Failure to pay the balance in the required period will result in the place(s) being withdrawn.

The reservation fee will be refunded less a 10% charge to cover administration costs.

For places reserved within the 3 week period prior to the commencement of the course the full amount must be paid immediately.

Cancellations

Cancellation charges relating to bookings are taken from the date of receipt of written cancellation, and the following applies:

• Within the 3rd week – refund (less a 25% cancellation fee to cover costs)
• Within the 2nd week – refund (less a 50% cancellation fee to cover costs)
• Within the 1st  week – refund (less a 75% cancellation fee to cover costs)

If a substitute delegate can be sent no additional costs will be incurred.

Transfers may be requested, but will be made at the discretion of Caldeira Associates Ltd, subject to availability and to the same terms as cancellations.

Transfer requests must be in writing and are subject to the following:

• Those made 3 weeks before the commencement of the course, and where payment has been received, will not be subject to any additional charges
• Those made within 3 weeks of the commencement of the course will be subject to a 15% administration fee to cover costs
• Those made within 2 weeks of the commencement of the course will be subject to a 25% administration fee to cover costs
• Those made  within 1 week of the commencement of the course will be subject to a 35% administration fee to cover costs

Failure to attend a course will be treated as a cancellation.

The course information provided is correct at the time of being published but Caldeira Associates Ltd reserve the right to alter or cancel the course due to circumstances beyond their control.

Course Fees

Course fees include tuition, documentation, certificate, refreshments and a light lunch.

Overnight accommodation is not included.

Discounts are available for organisations booking more than one delegate onto the same course at the same time.

All course fees displayed on this website are correct at time of publication but please ensure you check the current cost before placing an order.

Re-sits

Any delegate who fails a course will be refunded the fee for the associated certificate and offered a place on the next available instance of said course.

In this case no additional charge will be incurred except for the certificate fee.

Only one free re-sit is permitted and any additional attendance on the same course by the delegate in question will incur the full course charges.

Joining instructions

Joining instructions will be issued prior to the course start date.

Note

On occasions it may be necessary, for reasons beyond their control, for Caldeira Associates Ltd to change the content and timing of a course programme, the speaker(s) involved, the venue or the date.

This does not affect your statutory rights.

 

Terms & Conditions Specific to Bespoke Courses

Delegates

There must be a minimum of 7 delegates per course with a maximum of 20.

Payment Terms

A reservation fee equal to 25% of the total cost of the course will be charged, with the balance due to be paid 3 weeks prior to the commencement of the course; preferred payment is either by BACs transfer or cheque but alternative arrangements can be discussed.

Failure to pay the balance will result in the course being cancelled and the loss of the reservation fee.

For courses booked with a start date within three weeks of the booking the full cost of the booking must be paid immediately.

Cancellation

Cancellation charges relating to bookings are taken from the date of receipt of written cancellation, and the following applies:

• Within the 3rd week – refund (less a 25% cancellation fee to cover costs)
• Within the 2nd week – refund (less a 50% cancellation fee to cover costs)
• Within the 1st  week – refund (less a 75% cancellation fee to cover costs)

Alternate dates can be arranged, subject to availability and to the same terms as cancellations.

The request for alternate dates must be in writing and are subject to the following:

• Those made 3 weeks before the commencement of the course, and where payment has been received, will not be subject to any additional charges
• Those made within 3 weeks of the commencement of the course will be subject to a 15% administration fee to cover costs
• Those made within 2 weeks of the commencement of the course will be subject to a 25% administration fee to cover costs
• Those made  within 1 week of the commencement of the course will be subject to a 35% administration fee to cover costs

The course information provided is correct at the time of being published but Caldeira Associates Ltd reserve the right to alter or cancel the course due to circumstances beyond their control.

Course Fees

Course fees include tuition, documentation and certificates.

Discounts are available for organisations booking a bespoke course; this should be discussed at the time of the booking.

All course fees displayed on this website are correct at time of publication but please ensure you check the current cost before placing an order.

Re-sits

Any delegate who fails the course will be placed on the next course, if the organisation has booked more than one course, and the fee for the associated certificate will be refunded.

Alternatively the delegate would be offered a place on the next scheduled course run by Caldeira Associates Ltd.

These alternative arrangements will be discussed between your organisation and Caldeira Associates Ltd at the time.

In these cases no additional charge will be incurred except for the certificate fee.

Only one free re-sit is permitted, where the delegate is attending a scheduled course, and any additional attendance on the same course by the delegate in question will incur the full course charges.

Joining instructions

Joining instructions will be issued prior to the course start date.

Venues

This will be agreed at the time of the booking.

Note

On occasions it may be necessary, for reasons beyond their control, for Caldeira Associates Ltd to change the content and timing of a course programme, the speaker(s) involved, the venue or the date.

This does not affect your organisations statutory rights.